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Senior Product Operations Manager

Maya Chen

maya.chen@careerforge.dev · (415) 642-9081 · San Francisco, CA

Profile

Product operations leader with 8 years of experience building launch systems, customer feedback loops, and executive reporting rhythms for B2B SaaS teams.

Skills

Product operations, roadmap planning, SQL dashboards, stakeholder management, Salesforce, Jira, customer insights, launch readiness, process design

Experience

Northstar Cloud — Senior Product Operations Manager Led launch operations for 11 enterprise releases, reducing cross-functional blockers by 34% and improving launch readiness scores from 72% to 91%. Brightline Analytics — Product Operations Lead Built a customer feedback taxonomy used by product and success teams to prioritize $4.2M in expansion opportunities.

Education

University of Washington — B.A. Business Administration Certified Scrum Product Owner, Pragmatic Institute Foundations